Write any time. I usually answer within a day or two. If something went wrong in the app, tell me what you were doing when it happened and include the version number at the very bottom of Settings — that's most of what I need to find it.
The sign-in code didn't arrive
Codes come from NeeTree at hello@neetree.app and last ten minutes. If one isn't in your inbox, look in spam first — that's usually where it is. If it has expired, ask for a new one. And if nothing arrives at all, write to me with the address you used and I'll look at it from my side.
A new phone
An account exists for one reason: so your history survives a new phone. Sign in with the same email address on the new one and it all comes back — habits, quests, completions, the programs you'd started, the paths you wrote. Signing out erases nothing on the device it's on; it only stops the syncing until you sign in again.
Premium
Premium sits on your account rather than on the device, so signing in is usually what brings it back. If it doesn't appear, open Settings → Premium and tap Already subscribed? Restore.
To change or cancel it, the same block carries a Manage or cancel link, and it goes to whichever store you subscribed through. Cancelling stops the next renewal — the training stays unlocked until the period you've already paid for runs out.
If you subscribed in a browser rather than through the App Store, that link opens a billing page run by RevenueCat, who handle payments for me, and it emails you a sign-in link before it lets you in. So the trip to your inbox is part of it, not a sign that something broke.
Refunds
A purchase made on an iPhone is Apple's to refund, not mine: reportaproblem.apple.com is where to ask, and it's usually quick. Bought anywhere else, write to me and I'll sort it out.
Deleting your account, or starting over
Settings → Account → Delete account erases the account and everything attached to it from my servers, right away and for good. It doesn't cancel a subscription — that has to be cancelled where you bought it.
To clear the copy on your device, delete the app, or use Reset all data in Settings, which wipes this device back to a fresh start and keeps your theme.
A missed day
Missing a day is normal, and the app is built to treat it that way — nothing scolds you and nothing is lost but the run. If you did the thing and forgot to log it, tap that day on the habit's week strip. The last seven days are open; nothing older is, because a log you can rewrite isn't worth keeping.
If you know you'll be away, Settings → Time off pauses your streaks while you're gone. It only works forwards, on purpose: a streak shouldn't be repairable by inventing a holiday after the fact.
Something broke
Write to me. The app also sends me a short note when it crashes — the error, the screen it happened on, and nothing you've written or logged. What's in one is spelled out in the privacy policy.
Anything else
support@neetree.app. There's no help desk and no form — it's my inbox.