I'm Tristan. I built NeeTree on my own, and I sell the Premium subscription myself. These are the terms between you and me, written plainly, because that's how I'd want to read them. Using the app means accepting them.
The short version: the app is free, Premium sells my training, it renews until you cancel, cancelling takes two taps, and if something goes wrong you can write to me.
Who you're dealing with
NeeTree is made and run by me, Tristan Née, working on my own in Los Angeles, California. There's no company behind it and no help desk — support@neetree.app is my inbox, and it's the address for anything on this page.
Post reaches me at 322 Culver Blvd #1004, Playa Del Rey, CA 90293, United States — though email is much faster.
Where you subscribe changes who sold it to you. In the iPhone app, Apple takes the payment and is the seller: the billing, the receipt and the refund are theirs, and Apple's own terms cover that purchase alongside these. In a browser, the sale is mine. The checkout and the card are handled by RevenueCat and Stripe — I never see your card number, only whether your account has Premium and when it renews.
What's free, and what Premium is
The life app is free and stays free: the daily main quest, the habits, the tree, and all four areas of it — Body, Mind, Love, Purpose. Body's first calisthenics program is free too, and so is the what-should-I-eat finder.
Premium unlocks the rest of the training, and only that: every calisthenics program with its guided workouts and demo videos, plus training nutrition — the goal plans and the recipes scaled to your own targets. It doesn't touch Mind, Love or Purpose, and it never will.
The training grows as I train — I add programs once I've lived them. But nothing here promises a particular program on a particular date, and I'd rather say so than have you subscribe waiting for one.
The trial, and what renews
Both plans start with a 7-day free trial. Cancel before it ends and you're not charged anything. After that it's $17.99 a month or $89.99 a year — the price shown when you subscribed, in US dollars, or the local equivalent your store charges, plus whatever tax your country adds.
A subscription renews on its own at the end of each period, at the same price, until it's cancelled. On an iPhone, Apple charges your Apple ID within 24 hours before the period ends, so a cancellation has to happen at least 24 hours before that to stop the next charge. In a browser, the card on file is charged as the period turns over.
A price change never applies to a period you've already paid for, and you'd hear about one from me or from your store before it reached a renewal.
How to cancel
Settings → Premium carries a Manage or cancel link, and it goes to whichever store you subscribed through — Apple's subscriptions page for an iPhone purchase, or the billing portal for one bought in a browser. An iPhone subscription can also be cancelled from iOS Settings, under your Apple ID.
Cancelling stops the next renewal. The training stays unlocked until the period you've already paid for runs out; I don't cut it short.
Deleting your account doesn't cancel a subscription — the two live in different places. Cancel it where you bought it, or write to me.
Refunds
A purchase made on an iPhone is Apple's to refund, not mine: reportaproblem.apple.com is where to ask. I can't reverse an Apple charge from my side, though I'm happy to help you word the request.
Bought in a browser, it's mine. Write to me. If you subscribed by accident, or the app doesn't do what I said it does, I'll refund you — I'd rather that than have you feel stuck. Past that I look at each one on its own; I'm one person, not a policy.
If you're in the EU or the UK
You have 14 days to change your mind about a purchase made at a distance, like this one. Premium starts the moment you subscribe, and by subscribing you're asking me to start it right away and agreeing that once it's running, a withdrawal can be reduced by the part you've already used. In practice, inside those 14 days I refund the whole thing. If Apple sold it to you, that request goes to Apple and their rules cover it.
None of this takes away a right the law where you live gives you.
Your account
An account is optional — the app works fully without one, and it exists for a single reason: so your history survives a new phone. Your email address is the only key to it, so keep it one you can still open. You can move it while signed in, at Settings → Account → Change email, and delete the account from the same card.
Keep the account to yourself: one person, one account. NeeTree isn't built for children under 13, and to subscribe you need to be old enough to buy things where you live.
Using it fairly
Premium buys you access to the training, not a copy to pass around. So: don't share an account, don't download the videos to re-post them, and don't sell or teach my programs as your own. Don't try to unlock what hasn't been paid for, and don't hammer the API or try to break into someone else's account.
If someone does any of that I may end their access — and I'd refund whatever they'd paid for and hadn't used.
Training is training, not medical advice
The programs, the form cues and the nutrition plans come from what I've learned training my own body for six years and coaching this work. They're general, not personal coaching, and they aren't medical advice. Talk to a doctor first if you have a reason to, work at the level you're actually at, and stop if something hurts. You're the one deciding what your body does; I can only tell you what has worked.
What I promise, and what I can't
I'll keep it running and fix what I can — but I can't promise it's always up or always right. It's one person's app on someone else's servers, and there will be bugs.
Most of what you log lives on your device rather than on mine, so deleting the app deletes it. Signing in is what gives you a second copy, and it's worth doing before you lose a phone rather than after.
The legal shape of that: NeeTree is provided as it is, without a warranty that it will suit a particular purpose. If I do end up owing you something, it's limited to what you paid me in the twelve months before — which for most people is nothing, and for a subscriber is a year of subscription at most. I'm not liable for indirect or knock-on losses. Nothing here limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else the law where you live doesn't let me limit.
Ending it
You can stop whenever you like: cancel, sign out, delete the account, delete the app. Nothing asks you to explain yourself.
If I ever have to shut NeeTree down, I'll say so ahead of time and refund what anyone has paid for and won't receive. Your history would still be on your device.
Changes to these terms
If they change, I'll update this page and the date at the top. If a change affects something you're paying for, I'll email the address on your account before it takes effect. Carrying on with the app after a change is accepting it — and if you'd rather not, cancel; the section above says how.
The rest of the legal part
These terms are governed by the laws of the State of California, in the United States, where I am. If you live somewhere that gives consumers rights which can't be signed away, those still hold. A subscription bought through the App Store is also covered by Apple's standard licence terms. What I do with your data is a separate page, the privacy policy.
If one part of this turned out to be unenforceable, the rest of it still stands.
Questions
support@neetree.app. I read them myself.